JPY
FAQs
Have a question? Check out the FAQs below to find the answers you're looking for!
Account & Membership
Click the user avatar in the top right corner of the website. Enter your email address, fill in the required information, and set your password.
You can also sign in directly using your Shop account.
Yes. You can update your personal information at any time on the account page.
Yes. We use industry-standard security measures to protect all customer information.
Click “Forgot Password” on the login page and follow the instructions to reset your password.
No. You can place an order as a guest.
However, creating a free account allows you to track orders easily and receive the latest promotions.
To become a YEOREO affiliate and earn 15–20% commission, please register through the link below: https://au.yeoreo.com/pages/affiliate
For any influencer collaboration, please refer to our program below: https://au.yeoreo.com/pages/collab-program
Payment & Billing
We accept Visa, Mastercard, iDEAL, Union Pay, Shop Pay, Apple Pay, Google Pay, Paypal, American Express.
It may be due to bank verification issues, insufficient funds, or network errors. Try another payment method or contact your bank.
Yes. All payments are processed through secure, encrypted systems.
Customs duties or taxes may apply depending on your country’s regulations. If any customs action is required, we will contact you in advance.
Order Management
Orders are usually dispatched as soon as possible. During holiday seasons or peak periods, shipping may be slightly delayed.
For more details, please visit our Shipping & Delivery page.
Log in to your account or check your previous confirmation email.
Choose your item, select size/color, add it to the cart, and follow the checkout steps. You’ll receive an order confirmation email once completed.
You can modify or cancel your order before shipping out. Once the order is processed or shipped, we can no longer make changes.
Currently, we aren’t able to accommodate custom orders. However, if you’re looking for something specific, feel free to ask—we may be able to recommend a similar style.
Shipping & Delivery
Orders are usually dispatched as soon as possible. During holiday seasons or peak periods, shipping may be slightly delayed.
For more details, please visit our Shipping & Delivery page.
We offer standard and express shipping. Available methods will appear at checkout depending on your region.
Standard shipping usually takes 7–15 business days; express shipping takes 3–7 days. Times may vary during holidays or peak seasons.
Shipping fees depend on your location and selected shipping method. The exact amount will be shown during checkout.
Yes. Once your order ships, you’ll receive a tracking number via email.
Tracking may take 24–72 hours to update once shipped out. International orders may have delays due to customs or logistics partners.
We deliver to most countries worldwide.
Check the account or tracking confirmation email, or contact us for tracking updates.
Orders may be shipped in multiple packages due to different warehouses or inventory availability.
Orders may be delayed due to delivery capacity at the destination, but feel free to contact us for more details.
The logistics provider may update the tracking information earlier; please wait patiently for 24 hours or check the mailbox, front bush, yard, or any possible place, or check with the family member or neighbour who might keep it for you. Meanwhile, feel free to contact us if you need any further assistance.
Returns & Refunds
We accept returns within 30 days of receiving your order, as long as the item is unused, unwashed, and in its original condition: https://au.yeoreo.com/pages/return-exchanges
The products in the clearance and blind box series are non-refundable and non-exchangeable unless there is a quality issue.
Contact our customer support with your order number, and we’ll guide you through the process.
Customer is responsible for the return shipping fees due to the non-quality issue. And there is no return. Meanwhile, there is no specific or required logistics brand required; you can choose it yourself. Please check our return policy for detailed information.
Refunds are usually processed within 5 business days after we receive and inspect the returned item.
Please contact customer service, and we will take care of the issue for you.
Please kindly check the order details to see whether the order is split shipped, or contact customer service for further assistance.
Sizing & Product Info
Please contact customer service for more details.
We recommend checking the size chart on each product page and comparing it with your body measurements. If you’re between two sizes, choose the larger one for a more comfortable fit. Feel free to contact us with your height/weight for personalized advice.
Most of our items are true to size, but some styles may have different fits. Please refer to the size chart and product notes for specific guidance.
Use a cloth measuring tape and measure bust/chest, waist, and hips according to our size guide. If you don’t have a tape, use a string and measure it against a ruler.
Yes, all photos represent the actual products. However, slight color differences may occur due to lighting or screen settings.
Promotions & Coupons
We launch different promotions at different times or seasons. Subscribe to emails or follow our social media for any latest updates.
Apply in the box while checking out.
Our policy only allows one code per order. You might save the code for the next purchase as long as it has not expired.
Ensure conditions for the code are met, or contact us.