EUR
Preguntas frecuentes
¿Tiene alguna pregunta? ¡Consulte las preguntas frecuentes a continuación para encontrar las respuestas que busca!
Cuenta
Haga clic en el botón " Cuenta " ubicado en la parte superior derecha de cualquier página para "Iniciar sesión" o "Crear una nueva cuenta". También puede proceder al pago, donde se le solicitará que use su cuenta.
Yes. You can update your personal information at any time on the account page.
Yes. We use industry-standard security measures to protect all customer information.
En caso de que haya olvidado sus datos de inicio de sesión, haga clic en el botón "¿Recuperar contraseña?" en la página de inicio de sesión.
No. You can place an order as a guest.
However, creating a free account allows you to track orders easily and receive the latest promotions.
To become a YEOREO affiliate and earn 15–20% commission, please register through the link below: https://au.yeoreo.com/pages/affiliate
For any influencer collaboration, please refer to our program below: https://au.yeoreo.com/pages/collab-program
Payment & Billing
We accept Visa, Mastercard, iDEAL, Union Pay, Shop Pay, Apple Pay, Google Pay, Paypal, American Express.
It may be due to bank verification issues, insufficient funds, or network errors. Try another payment method or contact your bank.
Yes. All payments are processed through secure, encrypted systems.
Customs duties or taxes may apply depending on your country’s regulations. If any customs action is required, we will contact you in advance.
Orden
El pedido debería llegar dentro de 9 a 15 días después del tiempo de procesamiento.
Por favor busque: envío-entrega
Si cancela dentro de las 24 horas posteriores a la compra, se reembolsará el importe total de su pedido.
No aceptamos solicitudes de cancelación si el pedido ya ha sido enviado.
Si tiene una cuenta yeoreo, puede iniciar sesión y ver el estado y el seguimiento de su pedido en la página Mi panel de control, en Seguimiento reciente de su pedido.
Si realizó el pago como invitado, puede enviarnos un correo electrónico a support@yeoreo.com y estaremos encantados de brindarle una actualización.
Si tienes una cuenta de Yeoreo_AU, te recomendamos que inicies sesión y mires tu cuenta. Si no es así, no te preocupes, normalmente recibirás un correo electrónico de confirmación del pedido después de realizarlo. Te recomendamos que consultes el correo electrónico para obtener más detalles.
Generalmente, el número de pedido será #YEOAU1000.
Currently, we aren’t able to accommodate custom orders. However, if you’re looking for something specific, feel free to ask—we may be able to recommend a similar style.
Shipping & Delivery
Orders are usually dispatched as soon as possible. During holiday seasons or peak periods, shipping may be slightly delayed.
For more details, please visit our Shipping & Delivery page.
We offer standard and express shipping. Available methods will appear at checkout depending on your region.
Standard shipping usually takes 7–15 business days; express shipping takes 3–7 days. Times may vary during holidays or peak seasons.
Shipping fees depend on your location and selected shipping method. The exact amount will be shown during checkout.
Yes. Once your order ships, you’ll receive a tracking number via email.
Tracking may take 24–72 hours to update once shipped out. International orders may have delays due to customs or logistics partners.
We deliver to most countries worldwide.
Check the account or tracking confirmation email, or contact us for tracking updates.
Orders may be shipped in multiple packages due to different warehouses or inventory availability.
Orders may be delayed due to delivery capacity at the destination, but feel free to contact us for more details.
The logistics provider may update the tracking information earlier; please wait patiently for 24 hours or check the mailbox, front bush, yard, or any possible place, or check with the family member or neighbour who might keep it for you. Meanwhile, feel free to contact us if you need any further assistance.
Devolver
Una vez que el paquete de devolución esté en camino a nuestro almacén, habrá comenzado el proceso de devolución. Por favor, proporciónenos la información de devolución. Una vez que recibamos y revisemos la devolución, le notificaremos si su devolución ha sido aceptada o rechazada.
Este proceso puede tardar entre 2 y 5 días hábiles a partir de la fecha en que el seguimiento de su devolución indica "entregado".
Por favor espere hasta 7 días hábiles para que el reembolso se emita a su método de pago original.
Aquí está el proceso de devolución .
Aquí está la política de reembolso .
Contact our customer support with your order number, and we’ll guide you through the process.
Customer is responsible for the return shipping fees due to the non-quality issue. And there is no return. Meanwhile, there is no specific or required logistics brand required; you can choose it yourself. Please check our return policy for detailed information.
Refunds are usually processed within 5 business days after we receive and inspect the returned item.
Please contact customer service, and we will take care of the issue for you.
Please kindly check the order details to see whether the order is split shipped, or contact customer service for further assistance.
Compras
Please contact customer service for more details.
We recommend checking the size chart on each product page and comparing it with your body measurements. If you’re between two sizes, choose the larger one for a more comfortable fit. Feel free to contact us with your height/weight for personalized advice.
Si no está seguro de qué talla es la adecuada para usted, consulte nuestras guías de tallas.
Se encuentran debajo de los tamaños disponibles para cada uno de nuestros productos.
Si algo está fuera de stock, envíenos un correo electrónico a support@yeoreo.com y estaremos encantados de volver a comprobarlo por usted.
Yes, all photos represent the actual products. However, slight color differences may occur due to lighting or screen settings.
Promotions & Coupons
We launch different promotions at different times or seasons. Subscribe to emails or follow our social media for any latest updates.
Apply in the box while checking out.
Our policy only allows one code per order. You might save the code for the next purchase as long as it has not expired.
Ensure conditions for the code are met, or contact us.